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The statistics collected in this article underline the shift that’s taking place in the contact centre industry and how important it. In comparing a contact center's performance to its peers in the same industry, it is useful to have some basic statistical information regarding. Here are some of the most important call center statistics from studies around the. Top call center statistics according to experts. For call center professionals, understanding current data, trends, and key metrics is essential for meeting and exceeding. To help cx leaders track key metrics and best understand how their call center and employees are actually performing, we've.
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